Responsible Gambling

We are committed to safer gambling and to keeping play controlled and enjoyable for everyone. We aim to protect players by providing clear information, practical tools and easy access to support so that gambling stays a recreational activity. If you ever want to change how you play, we will help you do that quickly and securely.

Player protection principles

We put player welfare first by promoting transparency, offering self-help tools and responding promptly to requests for help. Our approach is to reduce harm through prevention, early intervention and practical controls that let you choose how you play. We respect privacy and handle any requests for limits or closures with care.

Activity-control tools

We provide a range of controls you can activate from your account at any time. These tools let you manage how much and how often you play without needing to contact support.

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much money enters your account. Limits take effect immediately after confirmation and can be reduced at any time. Increases may be subject to a cooling-off period.

Loss limits

Loss limits help prevent extended negative sessions by capping losses over a set period. These limits are adjustable and are designed to encourage responsible play habits.

Time limits and account breaks

Set session time limits, receive session reminders and take voluntary account breaks when you need a short pause. Account breaks are available in different lengths and can be used to step away from gambling without closing your account.

Self-exclusion

If you need a longer break, self-exclusion lets you suspend access to your account for a defined period. During self-exclusion we restrict access and communications. You can request self-exclusion through your account or by contacting support.

Recognising problematic behaviour

Look out for changes in behaviour such as spending more than planned, chasing losses, hiding activity from others, borrowing to gamble or neglecting daily responsibilities. If you or someone close to you shows these signs, consider using our tools or seeking external support.

Practical tips to stay in control

Plan how much you want to spend before you play, use deposit and loss limits, set time reminders and avoid gambling when under stress or after drinking. Treat gambling as entertainment with a fixed budget and never use money needed for essentials.

Professional help and support organisations

If you need specialised help, please contact recognised support organisations. For UK players these include GamCare, GambleAware, GAMSTOP and Gamblers Anonymous, as well as the National Gambling Helpline. These services offer confidential advice, counselling and further treatment options.

Contacting us for help

If you want to talk to our team about limits, temporary closures or self-exclusion, contact our support channels and we will process your request promptly and respectfully. Your safety is our priority and we will work with you to find the right level of control.