Support is available to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with deposits, withdrawals, verification and site access queries, and provide straightforward guidance when required. Contact options include email and phone so you can choose a convenient channel. For urgent account problems, contact customer support directly. For partnerships or affiliate enquiries, please use the dedicated contacts in the table below. We aim to respond promptly and resolve verification or payment queries fast.
| Department | Contact |
|---|---|
| Customer support | [email protected] (ticketing, replies within 24 hours; urgent issues prioritised) |
| General enquiries | [email protected] (for billing and media enquiries) |
| Affiliate enquiries | [email protected] (affiliate team) |
| Phone | +44 20 7946 0832 (call or WhatsApp; callback available) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or situations requiring explanations or documents. For fastest handling, email [email protected] with a clear subject line and up-to-date contact details. Including your account ID and relevant attachments helps us process your request without delay and reduces the need for follow-up due to missing information.
Contact Form
Response Time
Our support team aims to respond to most inquiries within one business day. Simple account or payment questions are typically handled first, while more complex issues such as verification, disputed transactions or technical investigations may take longer to resolve depending on the case. We’ll keep you updated during the process and escalate urgent matters when required.
Feedback
We’re always looking to make the site better. Share any feedback, suggestions, or ideas about games, payments, promotions, or usability and our team will review them carefully. Your input helps us fix issues, shape new features, and improve the player experience. Send comments via the [email protected] address or using the in-site feedback form. We aim to respond promptly.