General Terms and Conditions

These Terms and Conditions describe the rules that govern your use of our platform. We set out the relationship between you and us, explain your responsibilities when using the site, and describe basic operational processes such as deposits, withdrawals and promotions. By registering an account or using our services you agree to these terms, so please read them carefully and check back for updates.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. You must provide accurate and up-to-date personal information and notify us promptly of any changes. We may require identity verification and supporting documents before processing withdrawals or providing certain services. We reserve the right to suspend, limit or close accounts where we suspect fraud, unlawful activity, misuse of promotions or breach of these terms.

Eligibility requirements

To open an account you must meet the eligibility criteria shown during registration. You must be of legal age to gamble in your jurisdiction and legally permitted to use our services. Accounts are for individual use only unless otherwise agreed by us. We may refuse registration or block access where we cannot verify eligibility or where local law prevents participation.

Acceptable platform use

Use of the platform must be lawful and in line with these terms. Prohibited conduct includes attempting to manipulate outcomes, colluding with other users, abusing bonus mechanics, chargeback fraud or using automated software to access services. Creating multiple accounts to circumvent limits or restrictions is not allowed. We may take action against accounts that breach these rules, including withholding funds where permitted.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that apply in addition to these conditions. Eligibility, wagering requirements, game contributions, maximum bet limits and expiry periods are set out in each promotion’s terms. We may withhold, reclaim or void bonuses where we suspect abuse or error. Promotional offers may be changed or withdrawn at our discretion; specific terms will state any material conditions.

Deposits and withdrawals

Payment methods, minimum and maximum amounts, processing times and any fees are displayed in your account and during transactions. Withdrawals may be subject to identification checks, source-of-funds verification and security screening. We may place temporary holds on withdrawals while these checks are completed. Where limits apply they will be shown in your account settings; you can set personal deposit and loss limits at any time.

Dispute resolution

If you have a complaint or dispute please contact our support team in the first instance. We aim to resolve issues promptly and will provide details of our internal complaints procedure on request. If a dispute cannot be resolved internally we will explain available escalation routes and any applicable external referral options under the governing law of these terms.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via the site or by email where contact details are available. Continued use of your account after publication of updated terms constitutes acceptance of those changes. You should review the terms regularly to remain informed of your rights and obligations.