User Privacy Policy
This Privacy Policy explains how Lotto Social Casino collects, uses and protects personal information when you use our services. We take your privacy seriously and set out the types of information we handle, why we process it and the choices you have about your data. This page describes our general practices for users accessing Lotto Social Casino from the United Kingdom.
Types of data we collect
We collect information you provide directly to us and data that is generated while you use our services. Collection is limited to what is necessary to provide accounts, process transactions and maintain secure access.
Personal data
Personal data covers identity and contact details you give when registering or contacting support. Examples include name, date of birth, email address, phone number and address. We also collect verification documents where required to confirm identity.
Technical data
Technical data includes IP address, device identifiers, browser and operating system details, language preference and connection information. We use this to secure accounts, diagnose issues and improve site performance.
Transactional and activity data
Transactional data covers payment and transaction history, deposit and withdrawal records and basic billing details. Activity data includes pages viewed, game or service usage, timestamps and session logs. We retain activity information to prevent fraud and to provide account history.
Use of information
We use collected data to operate and improve Lotto Social Casino, to manage accounts, to process payments and to provide customer support. Data is also used for security monitoring, fraud prevention and to comply with our legal and contractual obligations. Where we rely on legitimate interests, we balance those interests against individual privacy rights.
Data protection practices
We maintain administrative, technical and physical safeguards appropriate to the sensitivity of the data. Access to personal information is limited to authorised staff and third-party providers who need the data to perform services for us. We regularly review security measures and update practices to reflect accepted standards.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core site functions and analyse site usage. Some cookies are essential for secure login and session management. Other cookies support analytics and personalised content. You can control cookie preferences through your browser or via our cookie settings where available.
Information sharing and third parties
We may share data with third-party service providers who perform services on our behalf, such as payment processors, identity verifiers and hosting providers. We also disclose information when required by law or to protect our rights. Where possible we limit the data shared and require partners to protect it.
User rights
You have rights to access, correct and object to certain processing of your personal data. You may request a copy of the data we hold about you, ask us to correct inaccuracies or request deletion where applicable. We will respond to legitimate requests in line with applicable data protection requirements.
Access, correction and deletion of data
To exercise your rights please contact our support team from within your account or by using the contact options published in your account area. We will verify identity before processing requests and provide guidance on any limits to correction or deletion due to legal or operational obligations.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. Material changes will be communicated via our website or account notices. We recommend you review this page periodically for the latest information.